Borrower FAQ

Responses and solutions to frequently asked borrower questions.

How many accounts do I need to share with my lender?
This is up to you and your lender. At minimum, your lender will likely ask you to share data from your primary checking account. If that account does not ha...
Wed, 21 Nov, 2018 at 2:42 PM
What exactly does my lender see?
Your lender sees a PDF report that contains up to 12 months of account balances and transaction history for the accounts you choose to enroll, along with a ...
Wed, 21 Nov, 2018 at 2:44 PM
Why aren't my online banking credentials working?
There are a few possibilities for why your credentials may not be working. First, you may not have selected the correct financial institution or banking...
Thu, 17 Sep, 2020 at 4:10 PM
What if I don't have online banking?
Most banks offer an easy online banking enrollment process that only takes a few minutes to complete, so you may be able to visit your bank's website a...
Wed, 21 Nov, 2018 at 3:08 PM
I can't find my payroll provider in your list.
If you can't find your payroll provider in our list, it is not supported yet. Please let your background screener know that you were unable to veri...
Mon, 8 Mar, 2021 at 9:37 AM
How do I find my payroll provider?
The payroll system is where you typically find your paystubs online or can request your paid time off. There are two ways to find out which payroll prov...
Thu, 25 Mar, 2021 at 4:54 PM
How do I find my Company Subdomain / Organization ID?
For certain payroll providers, you might be prompted to enter a Company Subdomain or Organization ID. You would see a screen like this: UltiPro - ...
Tue, 9 Mar, 2021 at 3:20 PM
I don't remember my payroll credentials.
If you don't remember the credentials to access your payroll account, you need to reset your credentials. You can do so easily by clicking Reset No...
Thu, 25 Mar, 2021 at 4:52 PM
What is a payroll provider?
A payroll provider is the software that an employer uses to pay their employees. Employees can typically find their pay stubs online in a payroll provider&#...
Mon, 8 Mar, 2021 at 9:35 AM