Encompass FAQ

Encompass-specific answers and solutions for frequently asked questions.

Do I need separate orders for borrower and co-borrower?
If the borrower and co-borrower have separate asset information to share, you will need to place an AccountChek order for each of them. This is easily perfo...
Mon, 26 Nov, 2018 at 6:23 PM
Why is my borrower still receiving emails?
Borrowers may receive emails during the refresh period if the AccountChek system detects their credentials are invalid or if their financial institution req...
Mon, 26 Nov, 2018 at 6:23 PM
How can I request additional accounts for verification?
If the order is still open, the borrower can log back in to AccountChek and add additional financial institutions and accounts. If the borrower has deleted ...
Mon, 26 Nov, 2018 at 6:23 PM