Troubleshooting

Resolution guides for issues that can occur within the Encompass integration.

My borrower can't find their invitation email
If your borrower can't locate their invitation email, there are a few steps you can take to resolve the situation. First, try sending the borrower ...
Mon, 26 Nov, 2018 at 6:21 PM
My borrower can't find their institution
First, check to see if the institution is supported. If the institution is a credit union, try searching using "CU" or "FCU" in place of...
Mon, 26 Nov, 2018 at 6:23 PM