FAQ

General answers and solutions for frequently asked questions.

How do I reset my password?
To reset your password, click here to visit our password reset page. Once there, type in the email address associated with your already existing Account...
Thu, 7 Mar, 2019 at 3:27 PM
What is the refresh period?
The Refresh Period determines how long an AccountChek order remains open. The verifier (i.e., the loan officer or loan processor) may choose a 30-day, 60-da...
Thu, 7 Mar, 2019 at 3:44 PM
How do I know if a financial institution is supported?
AccountChek supports 10,000+ institutions and account types, ranging from major banks to local credit unions. To find out if an institution is supported...
Mon, 26 Nov, 2018 at 6:19 PM
Where is my verification of deposit?
The Verification of Deposit is for depository institutions only. An investment institution (ex. Fidelity, TD Ameritrade, etc.) is not a depository instituti...
Mon, 26 Nov, 2018 at 6:19 PM
How secure is the AccountChek service?
Security and accuracy are our top priorities. AccountChek security meets the high standards of security used by banks and other ultra-secure institutions, a...
Mon, 26 Nov, 2018 at 6:19 PM
What is white labeling and how do I set it up?
White-labeling is the process in which we re-brand all AccountChek-borrower interactions with your company name, logo, and customized email text. This allow...
Mon, 26 Nov, 2018 at 6:15 PM