This error indicates your borrower has entered incorrect credentials for the selected financial institutions. Please have the borrower confirm that their credentials are valid by logging in to their online bank's web portal. Then, verify that the borrower is selecting the correct financial institution while logged into AccountChek.

If your borrower is still struggling to link their account through AccountChek, please contact for assistance and provide the borrower name, loan number, and URL the borrower uses to log in to their online banking portal.