The Data Inaccessible status triggers when we detect the financial data from an institution contains erroneous information.

 

The recommended course of action for this issue is resetting the order – this will restart the order and send an email to the borrower requesting that they login and relink all accounts. Once they have completed the enrollment process, you should receive a report.

 

Please contact helpdesk@accountchek.com and provide the borrower name and loan number to have the order reset.