The VOA Report column will display the report generation status. Before the first report has generated, the column will show a yellow exclamation mark and display Not Opened or Pending status. Not Opened indicates that the borrower has not opened the invitation email and logged in to AccountChek. Pending status indicates that the borrower has logged in, though they may not have completed the linking process yet.
Once a report has been generated, the VOA Report column will show a green check mark indicating that a report is available for view.
If an error occurs during the verification or report generation process, the VOA Report column will display an Alert symbol, indicated by a red circle with a horizontal bar. Alternatively, if a report was generated before this status triggered, the column may display a combination of the check mark and exclamation mark symbols. You can get more detail on any error by viewing the Order Page.
Potential error statuses and associated descriptions:
The borrower needs to update their online banking passwords in AccountChek. Please direct the borrower login to AccountChek and follow the prompts.
AccountChek could not generate the requested report because one or more of the borrower's accounts did not have enough transaction history to meet the requested amount of account history. Please contact email@example.com and provide the Borrower Name and Reference # for assistance.
An unspecified error happened. This is usually temporary and you may attempt to clear it by generating a new report. If the status persists, please contact firstname.lastname@example.org and provide the Borrower Name and Reference # for assistance.
Harvest Already in Progress
An action was initiated that would have caused the system to perform multiple account harvests simultaneously. This is a transient error and can be cleared by requesting a new report.
An issue occurred verifying the borrower's account data. AccountChek has halted report generation. Please contact email@example.com and provide the Borrower Name and Reference # for assistance.