The VOA Report column will display the report generation status. Before the first report is generated, the column will show a yellow exclamation mark and display a Not Opened or Pending status. A Not Opened status indicates that the borrower has not opened the invitation email and logged in to AccountChek. A Pending status indicates that the borrower has logged in, but may not have completed the linking process.
Once a report has been generated, the VOA Report column will show a green check mark indicating that a report is available for view.
If an error occurs during the verification or report generation process, the VOA Report column will display an Alert symbol, indicated by a red circle with a white horizontal bar. Alternatively, if a report was generated before this status was triggered, the column may display a combination of the checkmark and the exclamation mark symbols. More detailed information, for all errors, is available on the AccountChek Order Detail Page.
Current error statuses and their associated descriptions:
The borrower needs to update his/her online banking credentials in AccountChek. Please direct the borrower to log into AccountChek and follow the prompts.
Insufficient Transaction History
AccountChek could not generate the requested report because one or more of the borrower's accounts did not have enough transaction history to meet the requested amount of account history. Please contact email@example.com and provide the Borrower's Name and Reference # for assistance.
An unspecified error has occurred. This is usually temporary and you may attempt to clear it by generating a new report. If the status persists, please contact firstname.lastname@example.org and provide the Borrower's Name and Reference # for assistance.
Harvest Already in Progress
An action was initiated that would have caused the system to perform multiple account harvests simultaneously. This is a transient error and can be cleared by requesting a new report.
An issue occurred while verifying the borrower's account data. AccountChek has halted report generation. Please contact email@example.com and provide the Borrower's Name and Reference # for assistance.