Borrowers may receive emails during the refresh period if the AccountChek system detects their credentials are invalid or if their financial institution requests a security/MFA question. These emails automatically trigger so that your borrower can keep their accounts linked and you maintain the ability to refresh the report.

If you have successfully closed the loan and the borrower is still receiving emails from the AccountChek system, closing the order will let us know you no longer need connectivity and will cease all automatic borrower communications. View our guide on Closing the order to learn more.