COVID status: No disruptions to regular business operations! All employees are working from home and travel has been suspended.
Attention: Due to increased server demand on their respective online platforms, Vanguard, Charles Schwab, and TCF Bank members may experience difficulties linking their accounts.
We are experiencing issues with Capital One and Citizens Bank. These institutions are currently unavailable for digital asset verification. We are working to re-establish support but do not have an ETA at this time. Thank you for your patience.
Our paystub analysis service uses an intelligent character recognition (ICR) service to process and extract a Borrower's relevant income and employment information via their paystub. This functionality currently requires integration with an endpoint in the BorrowerApi. Please contact your Account or Integration Rep for more information.
Change: Passport UI update
We are releasing an improved user interface (UI) for the Borrower account linking process. This new UI is currently LIVE in our customer testing environment (CTE) and will be made available in production when the deployment is completed. Changes in production will be rolled out to clients in a gradual fashion over the next several months.